TJ
Tanja J
1 reviews | Active since Sept 2019
16 Jul 2020, 14:26
Insurance not getting back to clients
I want to review my Idirect insurance policy, phoned the call centre and the lady said they need to phone me back its been two days now and still no one phoned me.
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Absa Insurance Company Limited's replyOfficial
16 Jul 2020, 14:42Dear Tanja Jansen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa Insurance Company Limited's reply16 Jul 2020, 14:42
Official
Dear Tanja Jansen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care