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masentle R
1 reviews | Active since Dec 2019
05 Dec 2019, 03:34
Insurance nightmare!
I made a car claim and the consultant that handled it is Kea Buthelezi. What poor service!!! Since i claimed in 2018 August to this day my claim has been put on hold. No one is calling me to explain what is going on, but surely every month end they deduct thier premium. Im so disappointed
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Absa Insurance Company Limited's replyOfficial
05 Dec 2019, 10:56Dear Masentle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply05 Dec 2019, 10:56
Official
Dear Masentle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd