Insurance decline after 9 years of paying without any claims!!!!!!

My parents have been paying their household policy from 2011 till currently 2020 only now when they claim for a TV set that fell it was declined. Worse part of all the television set was collected yet they say it was not covered.

No form of communication was being given we had to call Welheminah Mokoka for feedback. When we had called only then we where informed that our claim was declined. We have requested for our TV set to be returned and now we are expected to R500.00 to get our TV set back.

I am utterly disgusted by the service provided. SIES