DF
Dale F

1 reviews | Active since Sept 2015

03 Dec 2025, 10:25

Insurance confirmed closed in July, Absa sending non payment letters until October - Laughable.

I gave the opportunity to resolve privately. I advised the deadline for hellonpeter and social media posting. It was ignored. We will now need to resolve on this platform.

I moved homeloan in July. (Away from Absa and the high interest rate) Homeloan insurance cancelled by Absa - Recieved letter confirming this.

August, Sept, debit order continues. October I was advised I needed to cancel, it wasnt automatic (despite letter confirming)

I cancelled. October still debited.

I call again.

I am told, I requested a month to month arrangment. I ask for proof of this. Doesnt exist

I am then told whenni provided my bsnking details. I SHOULD HAVE KNOWN IF WAS FOR PAYMENT .... I asked for proof. Doesnt exist.

At the point of no further excuses, the 16minute call is conveniently disconnected.

I am requesting a re-imbur*****t of 3 months incorrectly debited.

C-***4

0
Replies (1)
DF
Dale F's update04 Dec 2025, 06:12
Reviewer Update
Good day,

Thank you for the response
The prompt response publically, however what you faiked to mention here, and what you mentioned in the email following, was that you will take 6 days to investigate.

Im sure a simple matter does not need 6 days worth of investigation.