Insurance company don't care about their Customers

My wife's car was ****** on 06.08.2021 and recovered 6 days later. The damages on the car were minimum but the biggest problem is the engine and VIN numbers were charged by the thefts. The insurance and the SAPS had to change the engine numbers and re-register the car.

The problem with this is the following: 1. The resell value of the car will decrease due to changed engine numbers. 2. The car's service book was also ****** and currently the car does not have a service book/history. 3. I spoke to industry people and also the SAPS and they all confirmed that I will have issues every time at the SAPS road blocks...due to the changed engine number, this is the major issue about this car.

We then requested the insurance company to settle the car and we will buy another car because of the above highlighted issues. The insurance company