Insurance Claims

Last year late in December 2023 I logged a claim with Absa idirect insurance as i was their client then reporting my gate motors not working due lighting struck, they then assign the call/claim to Digicall Assessing Solutions (PTY) - this company then appointed their 3rd party company called Satmo Protection Security Services pty LTD, these were the uys that came to assess the damage and they decided a new installation must be done then they vanished on me and i kept on following up with them and they keep telling me that ABSA is yet to approve which they guy named Jeremine aksed me to personally called absa to follow which i did and only then absa approved the claim i went back to they to say the claim has been approved and the guy said to me its fine but they will wait formal communication from absa before they can come out and eventually they came up their installation completion Jeremine (Satmo Protection Security Services) started to complain that the motors wont work cited that my gate was not properly aligned and that i needed to change my gate's current hinges as this will solved the problem I understood but i was not happy as he came prior with his to assess and they did pick this up then and only now, well i sourced someone and explained the situation i then bought new heavy duty hinges and all its necessary parts such cutting disk, weldering rods etc at cost of cause, then from there the guy started to make lots of excuses that he will come but he's very busy with other clients etc mind you this is now second week of Jan 2024 with my gate motors still not working. I called Absa IDirect insurance i complained and that time i was so angry about the development i even asked to ever send the same service provider to property as was no longer interested services at that i was already call calling Centurion Technical support team to assist me (as this was their product) there so amazing in trying to support and assist they asked me to send through logs for them to analyse so they assist me better which I did and they find out that there an issue with the whole wiring hence i was trying to program gate myself so i was planning to rewire the whole system myself - note that still in between all of this i was still calling absa idirect re-complaing about the service i am getting from the two services providers they send to assist me and they kept on promising me they will address the issue with the services providers in question and they will feedback me to this day i am still waiting for such an advice, hence this morning i called them (absa) to cancel my policy with them i am moving on to another. Eventually the Jeremine and his team (Satmo protection security services pty ltd) arrived at my property unannounced (23rd Jan 2024) and there was not one at home at that time only my help was present, when i came back later in the found the gate working and noticed that they changed the wiring however they did not set the limits gate properly again i had finish their work myself, i set the gate limit and re-program the gate myself and everything was now 100% again i reported all this to Absa IDirect they didn't seem to care much anyway.

Customers out there be on a look should you noticed theses name "Digicall Assessing Solutions PTY and Satmp Protection Security Services" please exercise caution. I thank you.