Insurance Claim Unpaid

<p>Good Day,</p> <p> </p> <p>January 08, 2017. I got involved in an accident which lead to my car been badly damaged. I lodged a claim with the insurance. I have provided all the information that the insurance required and coorperated accordingly. Unfortunately for me (family) and fortunately for idirectly, my car is a write off and idirect is not gonna pay. This way, the institution benefits both ways as my car is financed by Absa. Currently, I am without a car. No means of getting to work, taking my kids to school or attend to family emergencies as we just had a new born in the family</p> <p> </p> <p>Prior to contracting with Idirect, I was warned that idirect always look for reasons not to pay for incidents rather than make the lives of their clients easier. This is the proof. Imaging having a family with 3 kids (1 new born) and not having a car to easily attend and serve my family timely with ease. I had to take a day off after receiving the claim's outcome. This is how much the company you entrust your hope in, can degrade your perception about their contribution to the health and wealth of the families of South Africa</p> <p> </p> <p>The main reason we have insurance is to ensure this situations are mitigated. The we believe we work for companies that are looking to assist and make our lives easy.</p> <p> </p> <p>Regards,</p> <p> </p> <p>A very unhappy customer</p>