Insurance Claim Issues Disappointed Client

A claim was put with ABSA 12 November last year for damage to a roof and ceiling due to a storm. On 19/11 I received an email stating that the claim cannot be registered as there is an endor*****t on the policy and stated that repairs must be done for the damage by a service provider and then only will ABSA register the claim. Claim Numbers *** & ***. The repairs was done and an invoice was sent to ABSA from the service provider on 17 Dec.ABSA then also requested invoices for previous claim for repairs done and this was sent out on 29/01/20 and then only will they register the claim. Still no response from ABSA until 20/04/20 with a reference number of C-***9 from ADMIN HOC stating that the case has been referred to a consultant. On 20/04/20 the consultant confirmed that the endor*****t has been removed.The claim was then registered with claim no ***. Till now 3 claims have not been approved and all invoices for repairs were done on the damage and before and after photos submitted to ABSA as requested. On 23/04/20 pictures of the repairs were sent. On 07/12/20 a damage report was then requested and pictures of the damages were also requested(This was never requested before). The Damage report was sent on 11/05/20. Since then no response/feedback has been received. On 03/06/20 an updated damage report was sent with ABSA specifications as well as pictures when the damage occurred as requested and since then I have tried to contact Lesego Molefe, Annikie Mahlatji and *** and none of them are responding. I am a widow with no income and have used money that I don't have to fix the damages and still no response for ABSA. Please finalise the claim as all necessary information requested has been submitted and nothing outstanding from my side. Mrs R Lutchman