Insurance Claim (Disappointed)

I was involved in an accident on the 24th Oct 2020. Claim was logged with iDirect and I was given a Claim # of ***. The car was poorly assessed and the worse part is that the car was sitting by the panel beater for over a month and most parts were not assessed. The car was delivered by my mechanic yesterday because Schalk Hopkins and Alec David Ellery advised me that my vehicle had pre existing damaged that were not related to this accident.

I advised Alec through an email that I was not happy with the parts that they were willing to pay me a settlement amount for as some other parts were not included which were part of the claim I logged. Alec then requested that we meet by the car so that he can do a walk-though with me. I advised him that I won't manage to meet as I am attending to an urgent matter in Polokwane as my father is not well.

My vehicle was delivered by my mechanic on address provided to Schalk and Alec and it was delivered yesterday. My mechanic started assessing damages related to this claim and upon him opening the damaged oil sump he discovered that there were more damages to the following parts which were not included on the settlement amount.

- Oil Pump Cracked - Pieces of bearing particles inside the sump which shows that there might be more damages to some major parts on the car engine

We spend our hard earned money to ensure that in an event where I am involved in an accident, the insurer will deploy competent people to deal with my claim but it seems we as clients end up being **********. :-(