Insurance claim delay

Good day

I have received thee worst service with ABSA Regarding an insurance claim which was submitted in April and to date not been resolved. We were affected by the KZN Floods where the back of our yard including part of the fence was washed away. We have heard that should we experience heavy rain while a retaining wall has not been put up we are at great risk of having the whole house washed away which has us living in fear and panic every time it rains and that is just not a nice way for anyone to live let alone someone who has been paying a premium for years and to now be treated like this when claiming is simply unacceptable.