Insurance Claim complaint

Unsatisfied client (claim no. ***)

1stly based on all the the reviews I've seen about Absa insurance, they still haven't found a way to sort out their issues from 2016, everyone has been complaining of the same thing. The sales/brokers team is actually amazing on selling you service/product that does not exist when its needed, while their claims department and customer care department are very good transferring you from department to department and keep you on hold for hours on end. Where do I even start?.. Got into an accident on Wednesday(20/11/2024), tried to contact them for assistance as the accident was not my fault stayed on the phone for some time until getting a tow truck. I the. submitted my claim in less then 24hrs after on the app, received a claim/reference number and received communication that I will be assigned to a claims agent on the 2024/11/22 (Friday), after hours of trying to get ahold of this agent (Titus) during office hours I am unable to get ahold of him but was promised to be contacted at 14:30. Then Someone else from Absa by the name of Donovan Calls me at 08h50 and advised that an assesser has been assigned to go assess my car, as I was about to ask my questions he then says “have a good day” and hangs up and I was unable to get ahold of him after.At roughly 5:30pm that Friday Titus Ramaboea calls, I asked on when and how will my claim be submitted for the fixing of my car and processing my claim for a courtesy car and I'm advised that my claim can only be processed after I make my premium payment on the 25th of November as I am a new client ( so basically I am unfarely treated because I am a new client) my inception date/cover date is the 1st of October 2024 and according to understanding and I am covered from the day of inception and there no waiting periods. Titus then said he is not working on Monday(25/11/2024), meaning my claim will be on hold until he resumes work on Tuesday.