Insurance claim and customer service

ABSA IDIRECT IS A ****. I’d never recommend anyone to use this insurance, I have lodged a claim and complaint against this the insurance but nothing is happening. They are available when you take their insurance and when they debit their premiums until you have to claim against them no one is available you will call everyday and send emails no one replies. I’m disappointed with the service I get from this insurer I Was in an accident on the 16/06/20 and still don’t have my car back because they want to cut corners and they are willing to compromise manufacture standards and let their clients drive unroadworthy cars while their are still debiting their monthly premiums. Can I get someone to sort out this mess from Absa to restore the little faith I have left with the insurance.