AN
Antonia N
1 reviews | Active since Feb 2017
26 Sept 2023, 07:36
Insurance claim
I submitted my claim almost 6 weeks ago, I have not heard any feedback, I followed up and no-one has bothered to respond to my emails.
Terrible experience. My next stop is the ombudsman
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Replies (1)
Absa Insurance Company Limited's replyOfficial
26 Sept 2023, 12:53Dear Antonia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply26 Sept 2023, 12:53
Official
Dear Antonia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care