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olivia T
1 reviews | Active since Jan 2015
26 May 2025, 11:38
Insurance claim
"Good day Absa, I'd appreciate it if you could contact me regarding a property insurance claim. Specifically, I'd like to know who submitted the claim to pay for someone else's expenses. Using my insurance
Please get in touch with me at your earliest convenience. Thank you.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
26 May 2025, 12:34Dear Olivia Du Toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply26 May 2025, 12:34
Official
Dear Olivia Du Toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
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olivia T's updateReviewer Update
29 May 2025, 13:03Reference Number C-***5 -
Absa Shame on you wanting to close this case.
***** Investigation Still Active with SAPS**
Dear Absa Bank Complaints Team,
Thank you for your response. However, I strongly disagree with the conclusion to close this ***** investigation.
**Key points to reconsider:**
1. ******* is not subject to prescription**: Section 12 of the Prescription Act 68 of 1969 excludes ***** cases from prescription periods.
2. **SAPS Case #59/11/2023 is still active**: This ongoing ******** investigation supersedes any civil prescription periods.
3. **Origin of suspicious funds still unknown**: The R324,768.75 payment from Absa (*** & T3309/09) to my FNB account (***) remains unexplained.
We urgently need to determine:
* **Who initiated this payment from Absa**
* **The purpose of this transaction**
Requesting:
* Reopen investigation into this suspicious transaction
Absa Shame on you wanting to close this case.
***** Investigation Still Active with SAPS**
Dear Absa Bank Complaints Team,
Thank you for your response. However, I strongly disagree with the conclusion to close this ***** investigation.
**Key points to reconsider:**
1. ******* is not subject to prescription**: Section 12 of the Prescription Act 68 of 1969 excludes ***** cases from prescription periods.
2. **SAPS Case #59/11/2023 is still active**: This ongoing ******** investigation supersedes any civil prescription periods.
3. **Origin of suspicious funds still unknown**: The R324,768.75 payment from Absa (*** & T3309/09) to my FNB account (***) remains unexplained.
We urgently need to determine:
* **Who initiated this payment from Absa**
* **The purpose of this transaction**
Requesting:
* Reopen investigation into this suspicious transaction
oT
olivia T's update29 May 2025, 13:03
Reviewer Update
Reference Number C-***5 -
Absa Shame on you wanting to close this case.
***** Investigation Still Active with SAPS**
Dear Absa Bank Complaints Team,
Thank you for your response. However, I strongly disagree with the conclusion to close this ***** investigation.
**Key points to reconsider:**
1. ******* is not subject to prescription**: Section 12 of the Prescription Act 68 of 1969 excludes ***** cases from prescription periods.
2. **SAPS Case #59/11/2023 is still active**: This ongoing ******** investigation supersedes any civil prescription periods.
3. **Origin of suspicious funds still unknown**: The R324,768.75 payment from Absa (*** & T3309/09) to my FNB account (***) remains unexplained.
We urgently need to determine:
* **Who initiated this payment from Absa**
* **The purpose of this transaction**
Requesting:
* Reopen investigation into this suspicious transaction
Absa Shame on you wanting to close this case.
***** Investigation Still Active with SAPS**
Dear Absa Bank Complaints Team,
Thank you for your response. However, I strongly disagree with the conclusion to close this ***** investigation.
**Key points to reconsider:**
1. ******* is not subject to prescription**: Section 12 of the Prescription Act 68 of 1969 excludes ***** cases from prescription periods.
2. **SAPS Case #59/11/2023 is still active**: This ongoing ******** investigation supersedes any civil prescription periods.
3. **Origin of suspicious funds still unknown**: The R324,768.75 payment from Absa (*** & T3309/09) to my FNB account (***) remains unexplained.
We urgently need to determine:
* **Who initiated this payment from Absa**
* **The purpose of this transaction**
Requesting:
* Reopen investigation into this suspicious transaction
Absa Insurance Company Limited's replyOfficial
29 May 2025, 15:26Dear Olivia Du Toit Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply29 May 2025, 15:26
Official
Dear Olivia Du Toit Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw