Insurance application

Hi All its Eric Sivuyisiwe Mbange here recently took a policy with absa activate I informed the agent on the line that I want my policy to start on the 11 of February 2026 can he escalate this as its a matter of urgent since I need to travel somewhere tomorrow. Am still awaiting the policy document to know if am covered how long does it take to get that information. can somebody help me to facilitate this my contact number is *** or ***