NM
Nangamso M

1 reviews | Active since Sept 2022

14 Sept 2022, 09:25

Insurance

ABSA Insurance is honestly a ****!!! I have 2 current claims running for my car window and the contents in the car after a break in. The car window will take 4 weeks to replace because the vehicle manufacturer doesn’t have stock. They are giving me the run around about car hire, even though my policy has car hire attached to it. You call & get put on hold for hours. You don’t get a response on email. I hate dealing with these people. I wish I had known sooner. The claims process is **********. They are a nightmare to get hold of! Do yourself a favour & don’t go ABSA idirect! Zero peace of mind. Zero!

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply14 Sept 2022, 10:06
Official
Dear Nangamso Mjajubana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw