Insarance claim

Since last week wendsday I'm bathing with cold water, Friday I claim to absa iderect home owner insurance, I was told my clain is on the system and they will send me a claim number and the contractor that will assist to fix the problem will call me. Till today no one called me and this Is inconvenience me becouse I must wake up earlier than before to prepare hot water for my family hence every month absa is taking my money for insurance and they don't deliver. I don't know if is contractor or absa. But this in unprofessional. It's better if they dont want my money IL go somewhere we're IL get good service.. Absa never disappointed me before and is not the first time I claim for geyser. It use to take not even a day wen I claim everything will be sorted but now this is killing the business, I can't be treated like that. Poor service and deliver.