Inefficient insurance claims

On 09 Dec i logged a call for storm related issues on my roof.12 Dec the service provider came to do an assessment. Since then its been quite 1 called twice and they asking me is the assessor came to assess, I asked them should that not that be information they should know if they have tracking systems in place? Basically no 1 is checking on claims, no 1 know what is going on with the claim, .no 1 is following up with service providers to check if they are doing their work. Highly disappointed. My friend had a similar incident with OUTsurance and the matter was resolved within 3 days because they understand the urgency Absa its been 17 days. I am definitely not proceeding with you in the next year.