Ineffective and Inefficient Service

ABSA Idirect insurance is the worst insurance ever. Besides their ineffectiveness in handling a claim their turnaround times are pathetic. I submitted a geyser claim on the 08th of December , till now I am being sent from pillar to post. They first allocated the claim to a plumber that is based in Cape Town in the Western Cape and I am sitting in the Eastern Cape they did not know that until I followed up. The day I followed they then said it was reallocated and the plumber will come through on the 20th of December until now I have not heard from any plumber. This morning I called them and today I am told there is no registered plumber in the area but I must try and find it myself and they must have a certificate of compliance how am I supposed to get one when they could not find one. This is not the first time I struggle with any claim with ABSA and I guess this was the last time. Cherry on top their claims consultants are rude and they are just not bothered.