DM
Doreen M
1 reviews | Active since Oct 2016
27 Sept 2021, 08:42
Increased premium without my knowledge
I have an Absa idirect insurance. My premium went up from R1400 to R1700 without been notified. I need to know why. I never had claims for the past 3 years or more. I need to know why? My contact details is ***. I have been trying to call them however waiting period on the line was too long. The 1st time I waited for 15 min and today I waited for 5min and decided to drop the line.
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Absa Insurance Company Limited's replyOfficial
27 Sept 2021, 11:51 Dear Doreen Maphanga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa Insurance Company Limited's reply27 Sept 2021, 11:51
Official
Dear Doreen Maphanga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards, Rezona Louw Group Customer Care
Best regards,