Incorrectly debited

I had a claim for theft of jewellery in April, this claim was concluded in May however 1st of May I had been debited for the jewellery items that were lost, and I was told that once the claim was concluded the premium for those items would be refunded, I have now been debited again on 1st of June for the Jewlery items I no longer have. I have spoken to Msizi who was my claim assessor who advised he as sent an email to absa activate to assist with this however no one has contacted me and no refund or confirmation of refund for the premiums paid on 1st May and 1st June has been received.