Incorrect amendment letter from Absa Activate with incorrect information

On Monday 10th of January 2023 I called and Spoke to a consultant by the name of Lulama which I requested if she can check if I qualify for a discount as my policy renewal is next month in February 2023. 2022 November I received an email regarding a renewal policy which my premium increased by a hundred rand

My problem is Lulama sent me policy amendments which included a car that was once insured by activate and it was written off and paid off reg JS 96 __ GP (current car in use HK 44 __ GP) . Amendments that were sent to me included both current car in use and also the written off car, written of car is now part of the premium

I Further called again and enquired on the the 10th and spoke to Elvina and she promised to cancel the written off car and merge the premium to the same renewal letter that was sent on November 2022 On the 11th of Jan 2023 I called again and Elvina explained to me that she is still aware of the problem and it will be fixed on the 11h of January and I will receive the amendment letter which I haven't received yet

On the 13th of January 2023 I called the customer care which I got hold of Elvina after calling for more than six hours without no luck of getting hold of any consultant she promised me that I will receive the amendment letter which I haven't received till today

May you kindly assist with getting this sorted as I cannot pay for a car in use and also a car that has been written off , please note that I have been trying to call in order to get hold of Activate and I can't get hold of any consultant from your side