MM
Mbali M

1 reviews | Active since Mar 2018

22 Jan 2023, 03:04

Incorrect address info on policy schedule- TWICE

I recently opened a policy with Absa iDirect for a new vehicle. When I received my policy schedule, I notice my address was incorrect. I called them to correct the information. The agent who eventually assisted me was professional and polite. However, they have still generated and provided me with a policy scheduled with further incorrect details. The amended schedule contains an address from a completely different city. Which I'm presuming they pulled from my old policy. I am utterly upset because I needed to use this information elsewhere. So now it's useless and a complete waste of my time and airtime that I used to call.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply23 Jan 2023, 12:59
Official
 Dear Mbali Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care