Impossible to resolve claim

Had a geyser problem on the 12th of June which caused one of the rooms to suffer resultant damage, we have been trying to resolve the claim ever since, every time we phone we are put on hold for 45+ minutes and then the call drops. This has happened 12+ times and the issue has still not been resolved and I have wasted more than R1 000 on just airtime. They advised a contractor will come on Tuesday but nobody pitched, on Wednesday when we called the contractor, they advised ABSA said they should not come anymore. We have been trying to get through to ABSA insurance ever since and can't seem to get through to anybody. We have been with ABSA insurance for the last 9 years.