KG
Kirsten G
1 reviews | Active since Jul 2011
13 Jan 2025, 13:15
Impossible to get hold of them to discuss my policy.
1. Call center does not answer their calls. Waited 15 minutes they took my ID number put me on hold again and after 41 minutes of holding I hung up. 2. Does not call back after leaving a call me back message on their website. 3. Does not respond to emails. Send and email for a call back and complaint and no call back or response.
At this point I am considering cancelling my policy due to the above but I don't even see how that is possible if I cannot get hold of them.
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Absa Insurance Company Limited's replyOfficial
13 Jan 2025, 14:29Dear Kirsten Good
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply13 Jan 2025, 14:29
Official
Dear Kirsten Good
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw