ZB
Zelda B
1 reviews | Active since Feb 2025
03 Feb 2025, 11:57
Impossible to get any service
Terrible experience trying to make a simple change on our ABSA Activate Insurance policy. Sent 2 emails on 14/01 & 27/01, also filed a customer complaint last week on website - NO RESPONSE, only a reference number issued. Tried to call the call centre 5 times in the last 3 weeks - holding on for >10minutes every time and NEVER getting through to an agent.
Terrible service.
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Absa Insurance Company Limited's replyOfficial
03 Feb 2025, 16:27 Dear Zelda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards, Group Customer Care Vanessa Crowe
Absa Insurance Company Limited's reply03 Feb 2025, 16:27
Official
Dear Zelda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards, Group Customer Care Vanessa Crowe