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Moroke M
1 reviews | Active since Jan 2025
02 Oct 2023, 20:07
Impossible Picture Loading
I recently renewed my ABSA insurance and it’s just been a nightmare as they can’t upload the required pictures which I took and dated on an iPhone! I have sent from dvi to Fulfilment with no success. This is the first time I have this exasperating experience with an insurance company.
I’ve been back and forth on emails for almost a whole week without any success. All I get is a new reference number and that someone will call me!
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Absa Insurance Company Limited's replyOfficial
03 Oct 2023, 09:50Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply03 Oct 2023, 09:50
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,