I’m frustrated and disappointed

On the 4th June 2024 I requested that my surname be amended on my policy. I sent an email to *** and Idirect Client Services responded and said “Email address well received, thank you”. Since then I have not received any communication from them. On the 27th January 2025 I was involved in a car accident and to receive my courtesy car was a hassle because my surname was not amended. I had to use my airtime to call ABSA. On the 10th February 2025 I called ABSA to follow up on my claim with my airtime again. I can’t communicate with them via email because they too have policies in place. They want to communicate with you using the email address that you provided. I am frustrated because of negligence and I’ve been with ABSA for eight years. I lost a ring and bracelet at the scene of the accident and have an all risk cover why should they have been insured, I have an all risk cover? Please treat us well.