XT
Xoliswa T

1 reviews | Active since Apr 2022

26 Apr 2022, 14:09

ILze Stagler and Portia and Thlologelo utter *********** people

Good day this is probably my last plea before I cancel my insurance with Absa, completely disappointed at the service, I have never in my life experienced such complete incompetence, I claimed for an accident on the 08/02/2022 within two weeks I received an approval from the insurance to take my car in for repairs at the service provider near me.🤦♀️ I am based in the North West, Klerksdorp to be precise, I was given a service a service provider in the Free State Virginia, I then called and requested service near me. till this day, I call and ask how far is the process, all of the call center agents are saying the matter has been forwarded I should be assisted. I'm still waiting for them to call me and assist me. the inconvenience of paying for something that doesn't give you peace of mind when needed is a real frustration. Poor Poor service and utter incompetency

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply26 Apr 2022, 18:13
Official
Dear  Xoliswa 
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is  C-***5.
 
Kind regards,
Vanessa Crowe
Group Customer Care