******* conduct

On 19/10/2021 I visited my local Absa branch to assist me with my mobile banking app which was faulty. I presented my Id book to them and was told that the id number on their profile and the id number on my ID book did not correspond. I explained to them that I had the same accounts with Absa for 25 years and that I did not change any details on my profile. Unfortunately their computers went off line and I returned the next day and spoke with the branch manager. She called client services and after two hours of investigating the matter they told her that Russell Masher on the 13th October deleted my id number from my portfolio and replaced it with an ID number that belonged to another client. So, my name and address details are now linked to another client's id number. When Absa puts in my id number on their system it does not present my portfolio. The Absa branch manager called Russell Masher explaining to him the error he made on the system. She also emailed a copy of my ID and all my details to him so that he can correct his mistake, but he has made no effort to correct his mistake. He also did not phone me to apologize or acknowledge the mistake he made. I tried to phone him but he is not answering his phone. He is severely prejudicing my financial profile at financial institutions by his ******* conduct of this matter. Please can a supervisor of I Direct Absa get involved in this matter. It has been two days now since my name is linked to another person's identity number and details and it is not acceptable.