OR
Oka R
1 reviews | Active since Jan 2022
21 Jan 2022, 23:49
Ignoring Cancelation request. Request due to bad service during emergency!!
Been trying to cancel my insurance my insurance with Absa and they have need deliberately ignoring me. Eails, online call me backs. Calls everything ignored.
It's worth saying that the reason I'm canceling is due to incompence experience during an emergency, I cannot recommend Absa idirect to anyone. They will attend to you after 4 hours during an emergency, a whole 4HOURS!!
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Absa Insurance Company Limited's replyOfficial
24 Jan 2022, 12:36Dear Oka Radebe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply24 Jan 2022, 12:36
Official
Dear Oka Radebe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards, Rezona Louw Group Customer Care