iDirect - worst company to have an insurance with them

iDirect - worst company to have an insurance with them

My name is Ma****lela Maako , I just took a new insurance with iDirect Insurance (Absa) since i bought a new car....its been 6 months now months plus couple of days with them. My car is insured with Absa iDirect and i was involved in a car accident on the 26 of December 2018,

I was attacked by a group men fortunate I managed to shot a pictures of the number plate, police manage to arrest them

I opened a police case, case. Message from SAPS. Case registered on 2018-12-26 at HERCULES ref nr CAS 354/12/2018. Station contact detail: ********** 100.I was advised the turnaround time for a claim is 10 working days. The assessor came to assess the damage, report written,sent all the documents he had asked for. I even today I am still awaiting for the way forward, ????, my car was damaged to a coat of R 69 000 according to the assessors report.

I had been calling them request for the feedback. the feedback I got on Friday was the lady who is busy with my claim will call me since I have been awaiting, my car has no passenger window my belongs are not , safe at all let alone the driving, I phoned the insurance company since they take time to give me feedback, she advise me that in order for her to finalize my claim she must call my previous insurances for the copy of my insurance history....Now after all these days she keep quite I must call my previous insurance . First I didn't receive anything from her from the claim number, the quotation nothing...Every time when I call them they always ask for my claim number I told them I don't have it, I always provide them my ID number. I am very disappointed with the service I am receiving with iDirect. I am even asking myself how much more if my car was written off is this the stress I am going to go through...why am I paying them monthly premium if they can even help with my claim, why should I go through this, Is this the kind of service that I will receive from them....In the meantime I am just waiting for her to give me feedback tomorrow, as she works until then, after the outcomes I will make a decision. I have been paying them without any difficulties now when its time to assist me I am getting bad service from them

iDirect - worst company to have an insurance with them

My name is Ma****lela Maako , I just took a new insurance with iDirect Insurance (Absa) since i bought a new car....its been 6 months now months plus couple of days with them. My car is insured with Absa iDirect and i was involved in a car accident on the 26 of December 2018,

I was attacked by a group men fortunate I managed to shot a pictures of the number plate, police manage to arrest them

I opened a police case, case. Message from SAPS. Case registered on 2018-12-26 at HERCULES ref nr CAS 354/12/2018. Station contact detail: ********** 100.I was advised the turnaround time for a claim is 10 working days. The assessor came to assess the damage, report written,sent all the documents he had asked for. I even today I am still awaiting for the way forward, ????, my car was damaged to a coat of R 69 000 according to the assessors report.

I had been calling them request for the feedback. the feedback I got on Friday was the lady who is busy with my claim will call me since I have been awaiting, my car has no passenger window my belongs are not , safe at all let alone the driving, I phoned the insurance company since they take time to give me feedback, she advise me that in order for her to finalize my claim she must call my previous insurances for the copy of my insurance history....Now after all these days she keep quite I must call my previous insurance . First I didn't receive anything from her from the claim number, the quotation nothing...Every time when I call them they always ask for my claim number I told them I don't have it, I always provide them my ID number. I am very disappointed with the service I am receiving with iDirect. I am even asking myself how much more if my car was written off is this the stress I am going to go through...why am I paying them monthly premium if they can even help with my claim, why should I go through this, Is this the kind of service that I will receive from them....In the meantime I am just waiting for her to give me feedback tomorrow, as she works until then, after the outcomes I will make a decision. I have been paying them without any difficulties now when its time to assist me I am getting bad service from them

My name is Ma****lela Maako , I just took a new insurance with iDirect Insurance (Absa) since i bought a new car....its been 6 months now months plus couple of days with them. My car is insured with Absa iDirect and i was involved in a car accident on the 26 of December 2018,

I was attacked by a group men fortunate I managed to shot a pictures of the number plate, police manage to arrest them

I opened a police case, case. Message from SAPS. Case registered on 2018-12-26 at HERCULES ref nr CAS 354/12/2018. Station contact detail: ********** 100.I was advised the turnaround time for a claim is 10 working days. The assessor came to assess the damage, report written,sent all the documents he had asked for. I even today I am still awaiting for the way forward, ????, my car was damaged to a coat of R 69 000 according to the assessors report.

I had been calling them request for the feedback. the feedback I got on Friday was the lady who is busy with my claim will call me since I have been awaiting, my car has no passenger window my belongs are not , safe at all let alone the driving, I phoned the insurance company since they take time to give me feedback, she advise me that in order for her to finalize my claim she must call my previous insurances for the copy of my insurance history....Now after all these days she keep quite I must call my previous insurance . First I didn't receive anything from her from the claim number, the quotation nothing...Every time when I call them they always ask for my claim number I told them I don't have it, I always provide them my ID number. I am very disappointed with the service I am receiving with iDirect. I am even asking myself how much more if my car was written off is this the stress I am going to go through...why am I paying them monthly premium if they can even help with my claim, why should I go through this, Is this the kind of service that I will receive from them....In the meantime I am just waiting for her to give me feedback tomorrow, as she works until then, after the outcomes I will make a decision. I have been paying them without any difficulties now when its time to assist me I am getting bad service from them.

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