iDirect - worst company to have an insurance with them

Good Sir / Madam My name is Luyanda, I just took a new insurance with iDirect Insurance (Absa) since i bought a new car....its been two months plus couple of days with them. I accidentally scratch my car, the quotation to repair it is 10K and my access is 3K. So I log a claim on the 8th October 2018. A lady by the of Nombulelo called me to verify everything about the claim, she informed me the turn around time to finalize the claim will be 10 working days. I had been calling them request for the feedback. the feedback I got on Friday was they have verified everything Nombulelp will call me today 22 October 2018 to give me the feedback. I called them in the morning and I was told she will call me before 16:30, if by 16:15 she hasn't I must call her....At 14:30 this lady (Nombulelo) called me, i stood out of my meeting to answer her call, she advise me that in order for her to finalize my claim I must call my previous insurances for the copy of my insurance history....Now after all these days she keep quite I must call my previous insurance because she hasn't done her job. First I didn't receive anything from her from the claim number, the quotation nothing...Every time when I call them they always ask for my claim number I told them I don't have it, I always provide them my ID number. I am very disappointed with the service I am receiving with iDirect. I am even asking myself how much more if my car was involved in a serious car accident or its been badly damaged or written off is this the stress I am going to go through...why am I paying them 2300 premium if they can even help with 7K claim. Is this the kind of service that I will receive from them....In the meantime I am just waiting for her to give me feedback before 16:30 as she works until then, after the outcomes I will make a decision. I have been paying them without any difficulties now when its time to assist me I am getting bad service from them