Idirect refusing to approve my claim.

I am not happy with Idirect, they have been having my claim since beginning of December, yet till today i am told they still trying to get hold of the 3rd party, i submitted everything to then and send them accident report beginning of December yet i am being taken from pillar to post ..i do not feel safe in the car anymore and i was told they will only hire a car for me once they take in the car for repair.. no one seem to be interested in helping me ..i have been calling in everyday and being put on hold for 15 minutes before i get help . I just want my car to be fixed .. even the assessor was surprised that they still haven’t finalised my claim.