Idirect policy the reason to break a 35 year relationship with ABSA?

Lucky to get one star. On 30 August a man skipped a red traffic light, crashing into my car. Today is the 19th day since the accident. As a 35 year long Absa private account holder, and a 15 year business account holder I moved to Absa idirect, after a point where I thought i would consolidate my insurance. Outsurance asked me to return in March this year. Outsurance also paid me in 2017 a big amount for my house because they valued me as customer. I gave idirect all the information as honestly and truthfully as truthfully as possible over the phone. I even send them a letter to hear if all was in order. Excepting all was in order. Now that my car is out of action I have to phone. I contact the manager one Themba Manganyi. He Whatsapp me and said he is very busy! At another time he is in a meeting on a Monday morning. He cannot talk to me, he will phone me later? In meeting at 08:26 on a Monday morning!? So the customer must wait for ABSA meetings? Is the customer not king anymore? I also had to phone the assesor, one Shane Davies, to ask for information. He said he send me a sms last week!! "Sorry it did not go through!!I" he said. It is now 16:15. This morning at 10:16 I Whatsapp Themba, at 14:04 again. Then he Whatsapp me back and said I must wait he does "not want to make a mistake. I will come back to you". Nothing yet. I will take ALL my personal accounts, savings and cheque, all my credit cards, my substantial business account, and my insurance somewhere else if i do not get helped. Is 3 weeks long enough to know what is happening to my car? Leon Bezuidenhout