iDirect looks for any reason not to payout claims.

Hi, I insured my vehicle and household content with iDirect from 2015, I never missed any of my premium. however, in November I was involved in a third-party vehicle accident. the other party was wrong and acknowledged that he is wrong. to which I called iDirect and reported the accident. I gave them the details of the third party, they sent the assessor to assess my car, and he assured me that it will be fixed. i got the call from iDirect stating that the damage is R28K, couple of weeks later when I call them they told me they assigned someone by the name of Kelebogile Bezu to my claim. we had exchange of e-mail and calls to get the claim approved and my car fixed. to this date we still going back and forth, when the car was purchased it had 12Km on the clock. today, they rejecting my claim insisting that i did not take my car to PG glass to be assess. I am also receiving call from their partners saying they are in touch with the third-party to ensure that they receive the damage amount from them. I am not happy with their service as the car was assessed with the dealer I even sent them proof. they are just looking for any reason not to payout. they continue to debit my account for their premiums even today but they tell me they can't pay my claim because of the stupid paper that is missing from my file.