Idirect do not answer phones

I cancelled my policy because it is impossible to reach anyone at idirect. I started calling *** at 10am but by 12.30 I still had not been able to get a copy of any claims history for my new insurance company. Each time my call is transferred it drops and then i have to call again and hold for 30 mins and if im lucky someone answers and transfers the call but then it just hangs up. And I call again and recharge airtime. I have tried calling with skype and Vox and airtime but still just music and a person saying we apologise for the delay but still no joy in getting my simple request sorted