MP
Michael P
1 reviews | Active since Jul 2010
03 May 2019, 15:55
iDirect Claims experience is terrible
The claims experience with Absa iDirect is very poor. My vehicle has been with the panel beater for 2 months now, iDirect does not get involved at all, does no management of THEIR supplier. I've had to constantly get involved myself, which is not right at all. Horrible claims experience.
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
06 May 2019, 10:06Dear Client,
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply06 May 2019, 10:06
Official
Dear Client,
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's replyOfficial
06 May 2019, 12:12 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged.
Absa Insurance Company Limited's reply06 May 2019, 12:12
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged.