PM
Paballo M
1 reviews | Active since Nov 2021
15 Nov 2021, 16:44
iDirect - Claims Consultants never ever available
Absolutely impossible to get to anyone to assist you ABSA direct. Whether its for a claim or for a change on the policy schedule... They tell you someone will call you back in 48 hours and a week later nobody calls back. The only way is to insist on holding the line (if you are able to get them to agree to that) for over an hour and a half or they will never call back.
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Absa Insurance Company Limited's replyOfficial
16 Nov 2021, 11:18Dear Paballo Mosala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0. Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply16 Nov 2021, 11:18
Official
Dear Paballo Mosala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0. Kind regards, Rezona Louw Group Customer Care