LM
Lerato M
1 reviews | Active since Apr 2021
13 Apr 2021, 03:47
I was in a car accident 3 weeks ago. My car has been at the panel beaters for two weeks now without it being touched. The panel beaters keep on saying they are waiting for authorization from Absa before they can do anything. You're not being fair to me ab
I'm so disappointed in absa vehicle insurance. I should have listened when they said any other insurance except them. Now that my car needs to be fixed they are not seeing the urgency of my situation yet these are the very same people I'm paying faithfully so every month.
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Absa Insurance Company Limited's replyOfficial
13 Apr 2021, 10:25Dear Lerato Mafifi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
Absa Insurance Company Limited's reply13 Apr 2021, 10:25
Official
Dear Lerato Mafifi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care