I want my premiums back all of them.

I am so disappointed in how my motor accident claim was handled . I was involved in an accident where I was bumped by the third party in 2022 November . I sent all the third party details including their insurance to Absa IDeirect in December . Was advised that I will receive all my excess as the incident was caused by the third party. Two years later I did not receive any feedback. I then called VFV attorneys who are appointed by absa in 2024 January which I was told that they did not receive the claim number from the third party as they don't have details and I resent then all the details of the third that were share with the handler in 2022 . In April 2024 they told me me that they only managed to get hold of the third party and register the claim 2 years later . Today I followed up again with the attorneys and regarding the recovery and they are advising that the claim was rejected as by the third parties insurer since the claim was registered late ? I want to understand how is this my problem because the insurance that I pay were not pushing this claim and now I have to continue paying premiums for lack of service ??? I've been paying without a fail now my excess will not be recovered because people where not performing their duties and I had to be the one that calls in to follow up to push via email . I am taking my insurance someone else I'm disappointed and dissatisfied. Imagine only calling the third parties insurance 2 years later and now CTU is apparently rejecting the claim because if late notification when the delay was on the insurance side .