I want my money back from Absa Idirect for a car insurance

I have a car insurance with Absa Idirect, I recently asked for an assistance to fix a chip on my windscreen they sent a glass company to fix it, instead they broke it. I tried to get hold of absa idirect, however they are not answering their phones and emails.

On the 28th of February 2025 Absa Idirect debited R1505.03 for breaking my windscreen. Since then, I have been calling them, but there's no answer. I have been sending emails and being promised to be called back but nothing.

I want my money back and I want to cancel this stupid car insurance with them, they're bunch of ****** .

This is my last resort to get help Coming to this platform for help. I WANT TO CANCEL THEIR INSURANCE AND THEIR CUSTOMER SERVICE IS ***.