I reported a burst geyser and provided a quote to replace it on 18 May 2026

I reported a burst geyser and provided a quote to replace it on 18 May 2026. To date the geyser has not been replaced. ABSA Insurance does not respond to my e-mails, the WhatsApp channel does not allow for claims to be registered or matters to b3 escalated, nobody answers the contact number that was provided. I was advised that hey are busy with claims in the Western Cape and hence cannot assist me. Seems service applies to certain groups of people in specific areas, whilst I've diligently paid my premiums for the past 3 years. I've never experienced such poor service from an insurer especially on an emergency matter. My premiums should be reversed until such time the geyser is replaced.