DS
Divan S

1 reviews | Active since Jul 2014

19 Aug 2026, 14:12

I recently had to submit a claim with ABSA Insurance Company Limited following a burst pipe at my property, and I would like to compliment the excellent service I received throughout the claims process

I recently had to submit a claim with ABSA Insurance Company Limited following a burst pipe at my property, and I would like to compliment the excellent service I received throughout the claims process. A special thank you to Armand de Beer, the Loss Adjuster, and Sonwabise Tasana, the Claims Administrator, for their professional and efficient assistance. Communication was excellent throughout, I was kept informed of the progress of my claim, and both were always helpful and responsive whenever assistance was required. It is refreshing to experience a claims process where the people involved genuinely make an effort to assist the customer and make what can be a stressful situation that much easier. Well done, Armand and Sonwabise, and thank you for the great service. Please keep up these excellent service levels!

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply19 Aug 2026, 14:14
Official
Hi Divan

Thank you for taking the time to rate our service and share your feedback. We truly appreciate your recognition and are pleased to know that your experience with us was a positive one. Your input is valued and drives our commitment to service excellence.

Kind regards
 Dillon Doorsamy
 Customer Experience Administrator
 Absa Insurance