I need my TV back

I have recently made a claim with Absa idirect for my TV which was approved. I was advised by Terrance Morgan to call back and specifically look for him. I did as advised but when ever I call back he is either on a call with another client or he has nocked off. I then canceled my policy and requested that I get my TV back so that can Fix it myself. Till today I haven't been assisted. All that I need is my TV back. I have been with Absa Idirect for nearly 4 years and I have never claimed for anything and I have never skipped a payment on my policy. All I am requesting is my TV back. Thanks