EL
Elzona L
1 reviews | Active since Sept 2023
22 Sept 2023, 12:13
I NEED MY POLICY DOCUMENTS
DONT DENIED TO PAY OUT A CLAIM OR SENT MY ORIGINAL INSURANCE DOCUMENTS WHEREBY I SIGN THAT THEY DONT COVR DAMAGED CAUSE BY LOADSHEDDING. ABSA RESPONSE;Good day Thank you for your email. The policy does not cover wear and tear unfortunately. Consequently the claim was rejected. Replacement/Repair will regrettably be for policyholder account. The policyholder is still entitled to follow formal dispute procedure by submitting independent report. Kind Regards
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Absa Insurance Company Limited's replyOfficial
22 Sept 2023, 13:22Dear Elzona Lombard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply22 Sept 2023, 13:22
Official
Dear Elzona Lombard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,