BM
BIRTHWELL M

1 reviews | Active since May 2022

11 Jun 2026, 12:51

I got into an accide...

I got into an accident 3 weeks ago, Absa handled my claim with love, care and compassion, then came a time when I was sent the Total Loss Agreement, the Account name was not listed correctly, I fought back and forth trying to get that sorted with emails and numerous calls, it was until I called for the last time, when Marutha Titus Ramaboea personally took up the case and got it directly Sorted, bringing my challenge to a resolution, in just a fraction of a time, this shows the difference between some helping you because they are paid to help you, and someone helping you because they genuinely want to help you, Absa has got a very special resource in the man, and hope they hold on to him, it was easy for him to analyse and understand my problems, cutting a whole lot of back and forth, I’d give that man a Bells if I could.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply11 Jun 2026, 12:59
Official
Hi Birthwell,

Thank you for sharing your feedback and for taking the time to rate our service. We are pleased to receive your positive comments and truly value your recognition. Your input is important to us as we continue to refine and strengthen our service offering.

Kind regards
Makhosazana Radebe
Customer Experience Administrator
Absa Insurance