TF
Tshegofatso F

1 reviews | Active since Nov 2023

02 Oct 2024, 14:08

I direct insurance is a **** and consultants are not willing to help you on the call.

The worst insurance company ever, i have been left on hold for over an hour for two days in a row and no help . They increased my premiums and my insurance excess and now they are no where to be found when i have to discuss that with then. I do not advise anyone to take Idirect insurance.. they are day light ****mers. Easy when they offer insurance they will call 100 times and answer quickly hard when you have to talk to them about your policy. I can imagine how hard it will be when you have to report or claim your insurance. DO NOT TAKE AN IDIRECT INSURANCE!!!!!

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 Oct 2024, 15:33
Official
Dear Tshegofatso Lepelle
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***3.
 
Kind regards,
Group Customer Care
Rezona Louw