I am very disappointed with the service I am currently receiving

I am very disappointed with the service I am currently receiving. When I got the policy activated they told the model of the car I have is still new so it is yet to be added into the system. Now I called so they can update the car model plus my car registration details. All I get to be transferred from one call to another. 35 minutes in, I am still waiting even now. What a disgrace! If this will continue, let me know so I can cancel.