cL
carl L
1 reviews | Active since Sept 2016
03 Sept 2019, 09:08
I am very disappointed and won't recommend ABSA idirect to anyone.
Never had a claim with the company from 2008 and when I asked to cancel the insurance on the 21 August 2019 and confirmation was given to me they still deducted from the account and had a lot of stories about why it was still going off.
Now I have to wait for 3-7 working days before the money is back in my account mean while I had to pay the other insurance company.
I am very disappointed and won't recommend ABSA idirect to anyone. Also never got rewards back for not claiming anything.
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
03 Sept 2019, 11:09Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Vanessa Crowe
Specialist case Manager
Customer Value Management
Absa Insurance Company Limited's reply03 Sept 2019, 11:09
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Vanessa Crowe
Specialist case Manager
Customer Value Management
Absa Insurance Company Limited's replyOfficial
03 Sept 2019, 11:38Good day,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***9.This confirms that an incident has been logged.
Absa Insurance Company Limited's reply03 Sept 2019, 11:38
Official
Good day,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***9.This confirms that an incident has been logged.